Work must be carried out in compliance with the relevant regulations and workplace requirements concerning the control of a furniture warehouse.

Work is performed under limited supervision. It involves the application of discretion and judgement and an understanding of relevant regulatory requirements and workplace procedures to the control of a furniture warehouse.

ELEMENT

PERFORMANCE CRITERIA

1Determine site functions and operations

1.1 Layout of furniture storage facilities, work flow and activities undertaken in each zone are identified

1.2 Type of storage facilities, their purpose and (any) associated risk factors are identified

1.3 Inventory lists are accessed through record management system

1.4 Storage separations and co-storage applications are identified

2Receive and despatch furniture

2.1 Furniture for storage is received and transferred to allocated storage space in accordance with workplace procedures

2.2 Furniture and effects are transferred from storage area to the loading dock and despatched in accordance with workplace procedures and customer requirements

2.3 Records of received and despatched furniture and effects are completed in accordance with workplace procedures

3Maintain inventory

3.1 Inventory is updated through entry of data on furniture movements into, out of, and within storage areas

3.2 Inventory data is confirmed to match furniture and effects for available storage and applicable storage requirements

3.3 Audits and stocktakes of storage areas are used to verify inventory records

4Maintain warehouse security

4.1 Security of warehouse and storage areas is maintained in accordance with workplace procedures in conjunction with security personnel and with the aid of appropriate security technology

4.2 Appropriate action(s) is taken in response to breaches of operational and security procedures or to an emergency/incident

4.3 Operational actions and investigative outcomes are documented in accordance with workplace procedures

5Monitor storage operations

5.1 Storage areas are supervised to ensure movement of personnel and furniture items are in accordance with workplace procedures

5.2 Storage facilities are checked to ensure appropriate operational capacity

5.3 Integrity of furniture and effects is monitored to ensure appropriate condition is maintained

5.4 Any deterioration in condition of furniture and effects is recorded, investigated and reported for appropriate action

5.5 Discrepancies/changes to storage requirements and/or inventory lists are noted and appropriate action is initiated in accordance with workplace procedures

6Complete records

6.1 Records of warehouse operations are completed in accordance with workplace procedures

REQUIRED KNOWLEDGE AND SKILLS

This describes the essential knowledge and skills and their level required for this unit.

Required knowledge:

Australian codes and regulations/permit/licence requirements relevant to the workplace activities

Relevant OH&S and environmental protection procedures and guidelines

Workplace procedures and policies relevant to the control of a furniture warehouse

Focus of operation of work systems, equipment, management and site operating systems

Information on various categories or groups of furniture and effects including their key characteristics and hazards and the special handling, stacking and storage requirements for each

Types of storage areas and related equipment appropriate for different types of furniture and effects

Equipment applications, capacities, configurations, safety hazards and control mechanisms

Documentation requirements, including reports and records related to damaged furniture and effects, emergencies and security breaches

Problems that may occur when controlling a furniture warehouse and appropriate action that can be taken

Site layout

Housekeeping standards procedures required in the workplace

Required skills:

Communicate effectively with others when controlling a furniture warehouse

Read and interpret instructions, procedures, information and signs relevant to the control of a furniture warehouse

Interpret and follow operational instructions and prioritise work

Complete documentation related to the control of a furniture warehouse

Operate electronic communication equipment to required protocol

Provide leadership and work collaboratively with others when controlling a furniture warehouse

Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others

Promptly report and/or rectify any identified problems, faults or malfunctions that may occur when controlling a furniture warehouse in accordance with regulatory requirements and workplace procedures

Implement contingency plans for unanticipated situations that may arise when controlling a furniture warehouse

Apply precautions and required action to minimise, control or eliminate hazards that may exist during work activities

Plan own work including predicting consequences and identifying improvements

Monitor work activities in terms of planned schedule

Modify activities dependant on differing workplace contexts, risk situations and environments

Work systematically with required attention to detail without injury to self or others, or damage to goods or equipment

Select and use relevant communications, computing and office equipment when controlling a furniture warehouse

Use inventory information to determine, plan and organise the control of a furniture warehouse

Operate and adapt to differences in equipment in accordance with standard operating procedures

Select and use required personal protective equipment conforming to industry and OH&S standards

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying:

the underpinning knowledge and skills

relevant legislation and workplace procedures

other relevant aspects of the range statement

Context of and specific resources for assessment

Performance is demonstrated consistently over a period of time and in a suitable range of contexts

Resources for assessment include:

a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or

access to an appropriate range of relevant operational situations in the workplace

In both real and simulated environments, access is required to:

relevant and appropriate materials and equipment, and

applicable documentation including workplace procedures, regulations, codes of practice and operation manuals

Method of assessment

Assessment of this unit must be undertaken by a registered training organisation

As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests

Practical assessment must occur:

through activities in an appropriately simulated environment at the registered training organisation, and/or

in an appropriate range of situations in the workplace

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.

Work may be conducted:

in a range of work environments

by day or night

Customers may be:

internal or external

Workplaces may comprise:

large, medium or small worksites

Requirements for work may include:

restricted spaces

site restrictions and procedures

use of safety and personal protective equipment

communications equipment

specialised lifting and/or handling equipment

incident/accident/breakdown procedures

additional gear and equipment

noise restrictions

hours of operations

authorities and permits

Work may be conducted in:

limited or restricted spaces

exposed conditions

controlled or open environments

environments involving the movement of equipment, goods, materials and/or vehicular traffic

Furniture and effects may require:

special handling

location

storage and/or

packaging requirements

Modes of transfer may be:

manual or motorised

Storage types may include but are not limited to:

marked floor space

containers

racks and racking systems

block/stacks

pallets

Inventory systems may be:

automated

manual

paper-based

computerised

microfiche

Stored furniture and effects may include but are not limited to:

fridges, freezers and washing machines

bed-ends, mattresses and bases

lamps and lamp shades

pendulum clocks

carpets, tables and chairs

television sets, stereo and audio equipment

computing and office equipment and furniture

upright pianos, organs and grand pianos

lounges and armchairs

tools and equipment

Consultative processes may involve:

other employees and supervisors

customers

relevant authorities and institutions

management

union representatives

industrial relations and OH&S specialists

other maintenance, professional or technical staff

Labelling systems may include but are not limited to:

bar code

identification numbering systems

serial numbers

labels

Hazards in the work area may include:

heavy and/or awkward furniture and loads

noise, light, energy sources

stationary and moving machinery, parts or components

dust/vapours

a fire or explosion

damaged furniture or pallets

broken glass/mirrors

debris on floor

faulty racking

poorly stacked pallets/furniture

faulty equipment

oil or water on floor

Communication in the work area may include:

phone

electronic data interchange (EDI)

fax

email

internet

RF systems

oral, aural or signed communications

Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:

company procedures

enterprise procedures

organisational procedures

established procedures

Personal protective equipment may include:

gloves

safety headwear and footwear

safety glasses

two-way radios

protective clothing

high visibility clothing

Information/documents may include:

operations manuals, job specifications and induction documentation

manufacturers specifications for equipment

workplace procedures and policies

client instructions

identification numbers, codes and labels

manifests, furniture transfers, bar codes, and container identification/serial number

insurance documentation

codes of practice and regulations relevant to workplace operations

award, enterprise bargaining agreement, other industrial arrangements

relevant Australian standards and certification requirements

quality assurance procedures

emergency procedures

security and safety incident procedures and reporting requirements

inventory listings

Applicable regulations and legislation may include:

codes and regulations relevant to the storage of furniture and effects

Australian and international regulations and codes of practice for the storage of dangerous goods and hazardous substances

insurance legislation and regulations

relevant state/territory OH&S and environmental protection legislation

water and road use and licence arrangements

export/import/quarantine/bond requirements

workplace relations regulations including equal opportunity, equal employment opportunity and affirmative action legislation

workers compensation regulations

This unit contains employability skills.